Privacy Policy

Last Updated: February, 2025

This Privacy Policy applies to Grinshill Technologies Ltd ("we", "us", or "our"), a company registered in the United Kingdom. It outlines how we collect, use, disclose, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Data Controller

Grinshill Technologies Ltd is the data controller responsible for your personal data. Our registered office is:

Grinshill Technologies Ltd
Unit 31, 3rd Floor, The QUAD, Station Quarter, Ironmasters Way, Overdale, Telford, TF3 4NT, United Kingdom
Email: contact@grinshill.com

2. Personal Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Name, title, contact details (email, phone, address).
• Technical Data: IP address, browser type, device details, log files.
• Usage Data: Information on how you use our website and services.
• Marketing & Communications Data: Your preferences for receiving marketing and communications from us.

We do not collect or process special category data (e.g., health data, biometric data, religious beliefs) unless required by law and with explicit consent.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Contractual necessity: To fulfil contractual obligations with you.
• Legal obligation: To comply with regulatory or legal requirements.
• Legitimate interest: For business development, fraud prevention, and service improvement.
• Consent: Where required, we will obtain your consent for specific data processing activities.

4. How We Use Your Data

We process your personal data for the following purposes:

• To provide and maintain our services.
• To manage customer relationships and respond to inquiries.
• To improve our website and user experience.
• To comply with legal and regulatory obligations.
• To send marketing communications where consent has been given.

5. Data Sharing & Third Parties

We do not sell your personal data. However, we may share data with:

• Service providers: IT support, hosting providers, and analytics companies.
• Legal and regulatory authorities: If required by law.
• Business transfers: In case of mergers, acquisitions, or business restructuring.

All third parties are contractually bound to protect your personal data in accordance with applicable laws.

6. International Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK government; or
• Other lawful mechanisms as required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymised.

8. Data Security

We implement security measures to safeguard data. However, no online transmission is 100% secure. Users should take precautions when sharing information.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to access Obtain a copy of your personal data.
• Right to rectification Request correction of inaccurate data.
• Right to erasure Request deletion of your data.
• Right to restrict processing Limit how we use your data.
• Right to data portability Obtain and reuse your data across services.
• Right to object Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent Withdraw consent where processing is based on it.

To exercise your rights, please contact us at contact@grinshill.com. We will respond within one month, subject to any lawful extensions.

10. Cookies & Tracking

We use cookies to enhance user experience and for analytics. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

11. Complaints

If you have concerns about how we process your data, you have the right to complain to the Information Commissioner's Office (ICO):

ICO Contact Details:

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Updates to This Policy

We may update this policy periodically. Changes will be published on our website with the revised date. We encourage users to review this policy regularly.

For further information or any privacy-related queries, please contact us at contact@grinshill.com.

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Grinshill Technologies Ltd
Company Registration Number:
Registered Office: Unit 31, 3rd Floor, The QUAD, Station Quarter, Ironmasters Way, Overdale, Telford, TF3 4NT, United Kingdom